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Complaint Statistics

Complaint Statistics

2022-2023
52 complaints in 2023 (as of 1/23/2024)

1 Administratively closed for no Board authority
24 were Minimum Standards

16 – Dismissed with a warning/reprimand
7 – Under Investigation

28 were for unlicensed practice

12 – Dismissed – no jurisdiction (Job under $30,000 threshold, exempt by statute, etc.)
2 – Dismissed with a warning
14 – Board found probable cause

2021-2022
(Some cases received in 2020, 2021 were resolved in 2022)
36 complaints in 2022 (as of 1/25/2023)

1 Administratively closed for no Board authority
9 were Minimum Standards

5 – were dismissed
2 – were dismissed with a warning/reprimand
2 – remain under Investigation

26 were for unlicensed practice

12 – Dismissed – no jurisdiction (Job under $30,000 threshold, exempt by statute, etc.)
3 – were dismissed with a warning
7 – Board found probable cause,  (2 agreed to Consent Order )
4 – are under Investigation

2020-2021
(Some cases received in 2020 were resolved in 2021)
26 complaints in 2021 (as of 1/25/2022)

1 Immediately evident of no Board authority
9 were Minimum Standards
5 – were dismissed with a warning
1 – is pending consent agreement or likely to go to hearing
3 – are under Investigation

16 were for unlicensed practice
9 – Dismissed – no jurisdiction (Job under $30,000 threshold, exempt by statute, etc.)
5 – are pending Consent agreement, or Injunction
2 – are under Investigation

2019 – 2020
(Some cases received in 2019 were resolved in 2020)

11 – Complaints received (does not include complaints that were immediately deemed outside the Board’s jurisdiction)
10 – Complaints investigated and settled
8 – Complaints under investigation (as of 1/29/21)
3 – Dismissed – no jurisdiction (Job under $30,000 threshold, exempt by statute, etc.)

2018 – 2019
(Some cases received in 2018 were resolved in 2019)

24 – Complaints received (does not include complaints that were immediately deemed outside the Board’s jurisdiction)
13 – Complaints investigated and settled
6 – Complaints under investigation (as of 1/29/20)
2 – Dismissed – no jurisdiction (Job under $30,000 threshold, exempt by statute, etc.)
4 – Dismissed with caution/warning

2017 – 2018
(Some cases received in 2017 were resolved in 2018)

21 – Complaints received
13 – Dismissed – no jurisdiction (Job under $30,000 threshold, exempt by statute, etc.)
1 – Dismissed with caution/warning
3- Complaints investigated and settled
4- Complaints under investigation

2016 – 2017
(Some cases received in 2016 were resolved in 2017)

42 – Complaints received
26 – Dismissed – no jurisdiction (Job under $30,000 threshold, exempt by statute, etc.)
3 – Dismissed with caution/warning
17 – Complaints investigated and settled
6 – Complaints under investigation

2015 – 2016
(Some cases received in 2015 were resolved in 2016)

25 – Complaints received
15 – Dismissed for no jurisdiction (Job before licensing in effect; Job under $30,000 threshold, exempt by statute, etc.)
3 – Complaints investigated and settled

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Licensee Notifications

Continuing Education
CE Reminder Email –  4/16/2025; 1/7/2025; 12/5/2024

Individual Notifications
License Revocation (Expiration) Email – 5/7/2025; 11/20/2024; 8/20/2024 
License Revocation (Expiration) Mail – 3/11/2025; 10/8/2024; 7/30/2024; 3/13/2024; 1/4/2024

Renewal Notice Email – 7/30/2024; 7/25/2024; 6/19/2024;5/20/2024
Renewal Notice Mail – 6/5/2023

Corporate Notifications
Lapsed Corporate Notice Email – 11/20/2024; 9/24/2024; 8/20/2024; 9/13/2023; 5/11/2023; 8/25/2022;
Lapsed Corporate Notice Mail – 9/24/2024; 2/16/2023;

Corporate Renewal Notice Email – 7/10/2024; 5/20/2024;

Corporate Renewal Notice Mail – 6/12/2023

Corporate License Revocation (Expiration) Email – 9/24/2024; 5/6/2024; 2/8/2024; 11/7/2023; 8/15/2023; 8/15/2022;

NCLCLB

Physical Address:
3901 Barrett Dr., Ste 202
Raleigh, NC 27609

Mailing Address:
PO Box 20875
Raleigh, NC 27619

Contact

919.266.8070 (office)
919.782.9470 (fax)
Email: 4.info@nclclb.com

Public Office Hours:
Monday – Friday
9:00AM – 5:00PM

Online Payments

Disclaimer: Information on this website is believed to be accurate but not guaranteed. The North Carolina Landscape Contractors’ Licensing Board disclaims liability for any errors or omissions. To verify any information, please contact the North Carolina Landscape Contractors’ Licensing Board.

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